Shipping policy

At Sundae Skin Co, we are committed to delivering your orders quickly, safely, and efficiently. Please take a moment to review our shipping policy below:

Shipping Partners

We’ve partnered with Bobgo, a trusted third-party logistics provider, to connect us with leading courier companies, including The Courier Guy and Internet Express. This ensures we offer the best shipping rates and delivery times tailored to your location.

 

Shipping Options

• Standard Delivery: Reliable delivery at an affordable rate, ideal for non-urgent orders.

• Express Delivery: Faster delivery for those who need their orders quickly.

 

Shipping Notifications

We’ll keep you informed every step of the way. You’ll receive notifications:

• When your parcel is collected.

• When it begins its journey to you.

• When it’s out for delivery.

• Once it’s been delivered.

Free Shipping

Enjoy free delivery on orders over R950.

Delivery Times

• Standard Delivery:  2-7 business days

• Express Delivery: 1-3 business days

Delivery times may vary depending on your location and external factors such as public holidays.

 

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or lost orders due to incorrect or incomplete addresses. If a parcel cannot be delivered due to an incorrect address or the customer being unavailable, it may be returned to us. In such cases, you may be required to cover additional shipping fees for re-delivery.

 

Support

If you have any questions or concerns about your order, we’re always here to help. Simply reach out to us at hello@sundaeskinco.co.za